Privacy Policy

At GeckoPlay Casino, we deeply value the trust and loyalty of our players. Safeguarding personal data is a priority, and we are committed to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect personal data, with a focus on transparency and trust. We encourage all players to read this policy carefully to make informed decisions when using our services.

Data Processing

This Privacy Policy outlines our approach to complying with applicable gambling and data protection requirements, including the processing of players’ personal data. Processing is necessary to provide access to games, account functionality, payments, and customer support.

GeckoPlay Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Consent to this Privacy Policy is required to use our services. As updates may occur, we recommend reviewing this policy periodically to stay informed. Continued use of GeckoPlay Casino after changes come into effect implies acceptance of the revised terms.

Collection of Information

We collect a range of personal information through our website and services, which may include:

  • Registration and communication data: information provided when creating an account or contacting us, such as name, date of birth, address, email, phone number, and identification documents.
  • Interaction records: logs and transcripts of communications via email, live chat, or other support channels.
  • Transaction and usage data: records of deposits, withdrawals, betting activity, bonus usage, account history, and website interactions.
  • Compliance documentation: documents and details required for identity verification and regulatory obligations, including KYC and AML checks.
  • Technical and device data: IP address, device identifiers, browser details, logins, and security-related information used to protect accounts and prevent misuse.

Usage of Information

The personal data we collect may be used for the following purposes:

  • Processing transactions, including deposits and withdrawals, and managing betting activity.
  • Providing access to services, features, and customer support.
  • Performing identity verification, security checks, and compliance procedures.
  • Sending promotional content, only where explicit consent has been provided.
  • Meeting legal and regulatory obligations, including anti-money laundering requirements.
  • Monitoring, detecting, and preventing fraud, abuse, or illegal activity.
  • Maintaining platform security, diagnosing technical issues, and improving performance.
  • Conducting research and analysis to improve services, user experience, and responsible gaming measures.

Marketing Communications

If a player provides consent, GeckoPlay Casino may send promotional communications about products, bonuses, and offers. Players can opt out at any time via account settings or by contacting customer support.

Opting out of marketing communications does not affect service messages that are necessary for security, account administration, or legal compliance.

Disclosure of Information

Personal data is never sold or rented. However, it may be shared in controlled circumstances, including:

  • Within our group: with affiliated entities to support operations, provide services, and meet compliance obligations.
  • With trusted partners: where needed for processing activities and regulatory requirements.
  • With third-party providers: for services such as payment processing, identity verification, fraud prevention, hosting, analytics, and platform support.

Any sharing is carried out under confidentiality and data protection obligations to ensure personal data remains secure and is used only for authorised purposes.

Data Security and Retention

GeckoPlay Casino applies robust security measures to protect personal data in line with applicable legal standards. Security controls may include encryption, access restrictions, monitoring, and regular reviews.

We retain personal data for as long as necessary to provide services and meet regulatory requirements. Where anti-money laundering rules apply, data may be retained for a minimum of five years after account closure or longer if required by law. After retention obligations expire, data is securely deleted or anonymised where appropriate.

Cookies and Tracking

To improve website performance and user experience, GeckoPlay Casino uses cookies and similar tracking technologies. These tools help us:

  • Ensure core website functionality.
  • Remember settings and preferences.
  • Analyse usage to improve features and stability.
  • Support marketing activities where permitted by consent and applicable law.

Players can manage cookie settings through their browser and, where available, on-site cookie controls. Restricting cookies may affect how certain parts of the website function.

Your Rights and Contact Information

Depending on applicable law, players may have rights regarding their personal data, including:

  • Access to the personal data we hold.
  • Correction of inaccurate or incomplete data.
  • Deletion of data in certain circumstances.
  • Restriction of, or objection to, certain processing activities, including marketing.
  • Withdrawal of consent where processing is based on consent.
  • Data portability, where applicable.

If you have questions or requests, you can contact our Data Protection Officer (DPO) or customer support using the contact details provided on the GeckoPlay Casino website. Under GDPR and similar frameworks, you may also have the right to lodge a complaint with the relevant data protection authority.